WEB BASED EMPLOYEE SELF SERVICE

Employee self service ( ESS) is a combination of technology and organizational change that allow the employee to access their personal record, own account, payroll detail and also request their own holiday leave online.  It also allowed the employee to access their data, and act upon the transaction that occurred in the workplace.

Through the ESS employee and also the customer can access the information and do the task over internet without interact with the representative of the organization.  Therefore it enables the communication across the organization been carried out effectively.  Other than that, it also can increase the efficiency and also provide a better employee services.

Furthermore it also beneficial for the employee.  This is because through the ESS manager can access the employee record and used the information.  The uses of ESS can help the employee to access it easily because they can access it every day at anywhere they are. Thus, it gives accommodation to the employee and employer who do not have opportunity to access it anytime they want.

Moreover, there are three types of self-service application which are internet, intranet and interactive voice response.  However, commonly been used is the internet and intranet.  The organization can choose either to used internet or intranet.  Employee can uses the intranet to access the self-service through the connection from computer to another computer network in company.  Therefore, intranet access is denial from outside.  Thus, it can ensure that there will be no hacker to intrude the information in the computer.  Employee can access it through their own desktop or computer in organization.

Differently from intranet, internet allowed the employee to access the ESS from everywhere.  It is a way where employee can communicate with other employee at another country.  Usually company will use firewall to prevent the intruder.  Other than that, employer also implements the security protocol when using the internet.  This is to ensure the safety of the information. Therefore, organization must decide the best types of self-service to be implemented in their organization.

In addition, there are many benefits that employee and manager can get from the self-service.  As been said earlier employee can access their personal information, submit holiday request online and plan their own duty roster.  Meanwhile manager can use it in order to give or decline the employee holiday request, record employee absences and view the report for forecasting.

(396 words)

REFERENCES

Nancy Anheier, “Employee Self Service”, (December 2000)

Andrew S. Targowski & J.Micheal Tarn, (2007). “Enterprise System Education in the 21^st Century”. Idea Group Inc., United State.