WEB BASED EMPLOYEE SELF SERVICE

Employee self service ( ESS) is a combination of technology and organizational change that allow the employee to access their personal record, own account, payroll detail and also request their own holiday leave online.  It also allowed the employee to access their data, and act upon the transaction that occurred in the workplace.

Through the ESS employee and also the customer can access the information and do the task over internet without interact with the representative of the organization.  Therefore it enables the communication across the organization been carried out effectively.  Other than that, it also can increase the efficiency and also provide a better employee services.

Furthermore it also beneficial for the employee.  This is because through the ESS manager can access the employee record and used the information.  The uses of ESS can help the employee to access it easily because they can access it every day at anywhere they are. Thus, it gives accommodation to the employee and employer who do not have opportunity to access it anytime they want.

Moreover, there are three types of self-service application which are internet, intranet and interactive voice response.  However, commonly been used is the internet and intranet.  The organization can choose either to used internet or intranet.  Employee can uses the intranet to access the self-service through the connection from computer to another computer network in company.  Therefore, intranet access is denial from outside.  Thus, it can ensure that there will be no hacker to intrude the information in the computer.  Employee can access it through their own desktop or computer in organization.

Differently from intranet, internet allowed the employee to access the ESS from everywhere.  It is a way where employee can communicate with other employee at another country.  Usually company will use firewall to prevent the intruder.  Other than that, employer also implements the security protocol when using the internet.  This is to ensure the safety of the information. Therefore, organization must decide the best types of self-service to be implemented in their organization.

In addition, there are many benefits that employee and manager can get from the self-service.  As been said earlier employee can access their personal information, submit holiday request online and plan their own duty roster.  Meanwhile manager can use it in order to give or decline the employee holiday request, record employee absences and view the report for forecasting.

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REFERENCES

Nancy Anheier, “Employee Self Service”, (December 2000)

Andrew S. Targowski & J.Micheal Tarn, (2007). “Enterprise System Education in the 21^st Century”. Idea Group Inc., United State.

INFORMATIOM AND COMPETITIVE ADVANTAGES

Nowadays technology is very crucial to every organization.  This is because changes of technology have transformed the business practices in organization. Other than that, as the size of the company increase and the business are more global, it has become almost impossible for the top manager to know what is going on around them.  IS system not only consist hardware and software but it is a tool that can help the organization.  Information either for the present or future that been provide by it can be used for the marketer to gain competitive advantages.

In addition, to develop strategies to be used in the business practices an organization must first identified the competitive forces that exist.  One of the biggest forces is the rivalry.  In all types of business there will always be a rivalry.  Other than that, to compete in the market there will be new substitute products.  In addition, to satisfy the customer need an organization must comes with new idea and product that can capture the market share.  Other than product, organization also must take note on the bargaining power of the customers and suppliers.  This is because they play an important role in the sales of our product and services. Furthermore, there will be new entrants that will exist in the industry and the markets.  Thus, number of competitors will increase and we need to upgrade our business to a higher level to compete with them.  In addition, the main question here is how IT can be used to overcome all those forces.

However before that, there are five competitive strategies that can used to counter those forces.   It includes the cost leadership, differentiation strategy, innovation, growth, and alliance strategy.  Through the competitive strategies an organization can implement the technology for their business uses.  In differentiation, an organization can use the IT to promote their product and services that no one else had done.  With the uniqueness it had it can make business more appealing to other and increases the markets sales.  Furthermore, in innovation organization can create new product and service that include IT components.  Moreover, implementing an IS system can make the employee job more efficiently and easier for them to move to another task.  Other than that, the businesses that use IT can decrease the competitiveness differentiation with their rivalry in aspect such as product, services and capabilities.

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REFERENCES

Leigh Goessl,” Maximizing information system to gain competitive advantages”, (Feb. 10, 2008)

Kevin Lee, “information is competitive advantage”, (December 7, 2007)

IEDP, “how to use information for competitive advantage”, (April 26, 2011)

INTRODUCTION

I'm Nur Farhana .  Now i'm studying at UTM in Human Resource Development.  HRIS is one of the subject that i had took. Nowadays almost every organization uses technology in their business process.  This is because technology changes had influences the way an organization operates.  In addition, it is important for the manager to have the knowledge on the new technology system and how it can be used in the organization. 

Therefore, HRIS is very important in an organization.  HRIS is a software that help an organization to manage their human resource, management, accounting activities and also the payroll either small or big business sized.  In addition, it also been called as the Human Resource Management System and Human Resource Informational system. 

The most effective HRIS is enables the manager to access the accurate job requirement, internal and external labor sources.  It also can help the manager to plan a long and short-term HR management plans from the data and ensure it effectiveness.